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The PRS is UKALA’s appointed redress scheme for its agent members. If you are using an agent who is a UKALA member please contact them before raising a complaint with us to check the PRS are the agent’s redress scheme of choice. UKALA’s own member search is available here – https://www.ukala.org.uk/ukala-agent-directory .
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015